Visas, arrival cards, documents and help — written plainly, checked against official sources, and paid for by travellers rather than by advertisers.
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Three documents stand between a traveller and their holiday — the visa, the tourism levy and the Arrival Card. Every one of them is done on an Indonesian government website, and every one of them is where people get caught out, overcharged, or sent to a fake site.
Each of the three, step by step, in plain words, with what it costs, when you can do it, and what you will see on every page.
For your visa, Arrival Card and tourism levy we send you to the Indonesian government's own sites and nowhere else — evisa.imigrasi.go.id, allindonesia.imigrasi.go.id and lovebali.baliprov.go.id. We warn you about the copycats.
We are not an agent. We do not process your visa, we do not touch your payment, and we add no fee of any kind on top of a government charge. You pay the government its price, and us our subscription. Nothing else.
Bali is a living Hindu island. The temples are in use. The offerings on the footpath every morning are not decoration. Most visitors would never mean any harm — they simply were not told.
So we tell them. The app carries the rules the Balinese government itself set out for foreign visitors, in Circular Letter No. 7 of 2025, issued by the Governor of Bali.
Source: Governor of Bali, Circular Letter No. 7 of 2025, as published by the Bali Provincial Government on lovebali.baliprov.go.id.
To Bali and the Balinese: this app exists to send you visitors who arrive prepared, who have paid what is owed, and who know how to behave in your temples and on your streets.
Most travel apps tell you where to eat. This one gets you through the airport, keeps your documents where you can reach them, and tells you what to do when something happens.
Three ways to get one, and which applies to you. Step by step, with screenshots of every page you will see.
Both are compulsory. We show you when you can do them, on which website, and what each costs.
Save your visa, arrival card and levy receipt to your phone. They open with no signal and no data roaming.
Two lists, one for adults and one for children, split into before you fly, flying, and in Bali.
Enter your expiry date and we work out the last day you can arrive in Bali. Always confirm it with your airline and Indonesian immigration before you book.
What each of the next twelve months is typically like, using Indonesian government long-term climate averages. Averages, not a forecast.
Where to withdraw safely, live exchange rates, and the fees to expect. Banks change their fees without notice.
Clinics, 24 hour doctors, chemists, and what to do if you are hurt. General information, not medical advice.
Police stations, tourist police, and the numbers to call.
Passport, wallet, cards, phone or laptop — what to do, in what order, and who to call.
What to wear at a temple, what the ceremonies mean, and the phrases worth knowing.
No hunting through forums and no out of date blog posts. Where we cannot verify something from an official source, we leave it out.
My Bali Support is operated by Traveller Support Australia Pty Ltd (ACN 701 631 736). We have no commercial relationship with any business, service, clinic, hospital, bank, money changer, government body or other organisation named in the app.
We do not:
Nothing in the app is paid placement. Every listing is there because we believe it is useful to travellers, and for no other reason.
Our only income is the subscription you pay. That is deliberate — it means what you read is not shaped by who is paying us.
Anything in the app about visas, immigration, arrival cards, fees or entry rules comes from official government sources only — Indonesian immigration, the Indonesian Ministry of Health, the Australian Government, and the Indonesian Embassy. Never a blog, a visa agent, a forum or a news article.
When we cannot verify something, we leave it out and say so, rather than repeating what everyone else has copied from each other.