A real person reads every email. We aim to reply within 48 hours.
Tell us which phone you are using and what you were doing when it went wrong. It saves a round of questions.
Your documents are saved to your phone so they work without signal. If one will not open, sign out and back in — your documents stay on the device and will be restored.
Subscriptions are managed by Apple or Google, not by us. Cancel in your App Store or Google Play account settings. We cannot cancel it for you.
Refunds are handled by Apple or Google under their own policies. If a technical fault is stopping you using the app, email us and we will help you sort it out.
In the app: My Account, then My Profile, then Delete Account. That removes your data. If you would rather we did it, email us.
Please tell us. Rules change, phone numbers change, and places close. If you can point us at the official source, even better.
If you are in trouble in Indonesia, contact local emergency services directly:
If someone is badly hurt and you can move them safely, going straight to a hospital is often faster than waiting for an ambulance. The app lists hospitals with their direct numbers.
112 is Indonesia's integrated emergency line, run by the Ministry of Communication and Digital Affairs. It is free and works even with no credit, but it is rolled out local government by local government and is not yet available everywhere — which is why the direct numbers are listed too. 119 is published by the Ministry of Health.
You can also contact your own country's embassy or consulate in Indonesia. Most are in Jakarta rather than Bali — the app tells you which applies to you, and what they can and cannot do for you.